At MINERTECH SUPPLIES LLC, we are committed to providing our customers with the highest quality products. If you are not satisfied with your purchase, we will do our best to provide a satisfactory solution. Please read the following refund and return policy carefully:
- Return Policy
Return Time Limit: You can apply for a return within 30 days from the date you receive the goods.
Return Conditions: Returned goods must be unused, unwashed, and retain their original packaging, labels, and any accompanying accessories.
Goods Not Eligible for Return: The following items are not eligible for return:
Used goods
Goods purchased during final sales or clearance sales - Return Process
Apply for a Return: Please contact our customer service department via email (ruth@minertechsupplies.shop), providing your order number and reason for return. We will then provide you with return authorization.
Returning Goods: After obtaining return authorization, please return the goods to the following address, ensuring the package is secure and including tracking information:4540 MAIDEN LN, DALLAS, TX 75216
Return Shipping Costs: Customers are responsible for return shipping costs unless the goods are defective or sent the wrong item. - Refund Policy
Once we receive the returned goods and confirm their condition, the refund will be processed as the original purchase price minus the initial shipping cost. Refunds will be processed through the original payment method and typically arrive within 5-7 business days.
During processing, we will send confirmation and refund status updates via email. - Exchange Policy
If you wish to exchange an item, please return the original item following the return process and specify the item you wish to exchange when submitting your return request. We will process the exchange for you as soon as possible after receiving the return, based on current inventory. - Damaged or Defective Goods
If the goods you receive are damaged or defective during transit, please contact our customer service team within 48 hours of receiving the goods. We will provide a replacement or refund and cover all related shipping costs.
Thank you for choosing MINERTECH SUPPLIES LLC. We look forward to providing you with excellent products and services!
